Restaurant Supervisor

Ensuring a pleasant and swift service for the guests approaching the restaurant by a call, online inquiry or a visit. Coordinating the front of house, bar and kitchen operations in an efficient manner in order to deliver a memorable experience to the guests by satisfying their needs on time and with no disturbance. Ensuring the ingredients in the chillers and final product on the guest’s tables are at the top level and up to standard.

Duties & Responsibilities

• Organization of the restaurant operations on a daily basis with various shift assignments;
• Ensuring the personnel’s full awareness of the menu and service offered by the brand;
• Keeping the restaurant clean and organized for the full day service while following food code requirements;
• Finding the most efficient way to serve food, drinks, and pastries in the restaurant regardless of footfall;
• Engaging the staff on the allocated shift to work in the best and most positive mood while reaching the branch’s sales and performance targets;
• Planning the staff’s schedule to ensure maximum efficiency and swift performance;
• Managing and assisting with minor documentation required from and for staff (sick leave, leave applications, various HR requests);
• Being responsible and fully involved in the restaurant’s operations;
• Conducting inventories and stock takes on a permanent basis, refilling stocks on time, keeping par levels, and ensuring the availability of all ingredients;
• Predicting and preventing guest dissatisfaction at every possible level;
• Making guest comments work positively for the company’s improvements, prosperity, and growth;
• Ensuring equipment is taken care of and managed properly with ongoing maintenance;
• Arranging records, files, and service reports required for the restaurant’s operation;
• Performing duties according to the weekly schedule.

Requirements & Qualifications

• Previous UAE or Gulf experience in a managerial position (at least 8-14 staff members);
• Being super friendly, super strict, and super fair to the team;
• Being a positive, self-confident, and ambitious person;
• Being ready to be accepted by a warm and friendly team;
• Additional training, tastings, and guidance will be provided;
• English speaking; Russian knowledge is a nice asset;
• Active laptop and mobile user (manuals, schedules, reports, team announcements are online);
• Neat and tidy personality;
• Having a high level of ownership and responsibility.