Restaurant Manager

Category: Customer Service

Career Level: Manager (Manager/Supervisor)

Experience: 1 Year

Required Qualification: Not specified

Requires Traveling: No

Salary: Not disclosed

Salary Type: Per Month

Total Vacancies: 4

Description

We are looking for a restaurant manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant manager responsibilities include maintaining the restaurant's revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers, and balance seating capacity. Back of the house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food preparation, and ensure compliance with health and safety restaurant regulations.

We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities:

1. Coordinate daily Front of the House and Back of the House restaurant operations
2. Deliver superior service and maximize customer satisfaction
3. Respond efficiently and accurately to customer complaints
4. Regularly review product quality and research new vendors
5. Organize and supervise shifts
6. Appraise staff performance and provide feedback to improve productivity
7. Estimate future needs for goods, kitchen utensils, and cleaning products
8. Ensure compliance with sanitation and safety regulations
9. Manage restaurant's good image and suggest ways to improve it
10. Control operational costs and identify measures to cut waste
11. Create reports on weekly, monthly, and annual revenues and expenses
12. Promote the brand in the local community through word-of-mouth and restaurant events
13. Recommend ways to reach a broader audience (e.g., discounts and social media ads)
14. Train new and current employees on proper customer service practices
15. Implement policies and protocols that will maintain future restaurant operations

Requirements:

1. Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
2. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
3. Familiarity with restaurant management software, like OpenTable and PeachWorks
4. Strong leadership, motivational, and people skills
5. Acute financial management skills
6. Proven customer service experience as a manager

Interested and qualified persons are required to forward their CV/Resume for review and immediate application processing.

Job Specification

JW Marriott Hotel (Recruiter) is in search of talented and motivated individuals for the post of Restaurant Manager in the field of Customer Service in one of their offices located in Dubai - United Arab Emirates. The ideal candidate should have not specified qualification and at least 1 year of experience. The position requires restaurant manager, lead, business, staff, customer service, revenue, profitability, quality, restaurant, production, productivity, standards, management skills, front, house, room, balance, seating, capacity, management, food preparation, health, safety, regulations, busy environment, operations, service, customer satisfaction, customer complaints, performance, feedback, brand, restaurant general manager, hospitality manager, food, inform, restaurant management, software, leadership, financial management, manager mandatory skills. This is a Full-Time on rotation job.