Restaurant Hostess

Job Responsibilities:

1. Represent the outlet with a genuine smile and greetings at the reception.
2. Be punctual at work, well-groomed as per company standards throughout the shift.
3. Display a friendly and pleasant attitude towards guests and colleagues.
4. Follow proper payroll and uniform procedures.
5. Set up the host/hostess stand, review the reservation book, and make recommendations for room setup.
6. Open the restaurant for business at the prescribed time each shift.
7. Inspect the cleanliness of each section of the dining room and make necessary improvements, checking each table prior to opening to ensure proper setup.
8. Pick up the daily menus and insert them properly in their covers.
9. Inspect every menu and list to ensure immaculate condition and appearance.
10. Develop complete working knowledge of the menus, menu ingredients, and daily unavailability.
11. Assign seating while considering service standards.
12. Know the server stations, their daily assignments, personal timing patterns, and maximum workload capacity.
13. Be fully capable of working with the open table system.
14. Ensure each guest receives the highest quality of service, providing maximum flexibility and support for any guest requests.
15. Greet each guest promptly, courteously, and graciously with eye contact, a smile, and good posture.
16. Fondly bid farewell to every customer that departs the restaurant and invite them back.

Candidate Profile:

1. Certificate in an Administration course or relevant field.
2. Minimum 1-2 years of experience in a 5-star international hotel.
3. Pleasing and outgoing personality.
4. Positive attitude and smile.
5. Able to work under pressure and manage stress.
6. Excellent spoken and written English.
7. Demonstrated experience working in a high-volume environment.
8. Proficiency in Microsoft Office applications.
9. Knowledge in Micros and cashiering procedures.