Restaurant Host

IHG Hotels & Resorts

Ras Al Khaimah

AED 50,000 - 200,000

Job description

To ensure that SOP basic standards are adhered to achieve the level of service established in the Departmental Operations Manual.
To take care of all restaurant bookings and prepare special requirements accordingly.
To assign table seating as per the reservation list to subordinates and to check their performance periodically.
To welcome and greet guests as per the service standards.
To escort and provide buffet orientation, recommend food and beverage choices to guests.
To assist in maximizing the restaurant revenue by active social media marketing.
To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operations.
To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
To attend daily briefing with colleagues on preparation, service, and menu.
To liaise with supporting departments on daily operation and quality.
To carry out any other reasonable duties and responsibilities assigned.
To attend all training sessions/programs that are requested by the Hotel’s Management on Food Safety, Fire, Hygiene, Health, and Safety.

What We Need From You:

2 years related experience in the same role in a 5-star luxury hotel or resort.
A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards.
A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
Ability to work a flexible schedule including nights, weekends, and/or holidays.
Great communication – you’ll be warm, welcoming, and easy to talk to; English is a must, another language will be an advantage.

Guest Greeting and Reception

Warm Welcome: Greeting guests as they arrive, ensuring they feel welcome and comfortable.
Reservation Management: Managing reservations, confirming bookings, and checking guests in for their reservations.
Walk-Ins Management: Managing guests who do not have a reservation, checking availability, and offering wait times.

Seating Guests

Table Assignments: Seating guests according to the restaurant's seating plan.
Communication with Waitstaff: Notifying the waitstaff of guest arrivals and ensuring they are prepared to serve guests promptly.
Managing Special Requests: Accommodating special seating requests.

Managing the Waitlist

Waitlist Management: Keeping track of guests on the waitlist, managing wait times.
Providing Updates: Keeping guests informed about the status of their table.
Optimizing Seating Efficiency: Working with the restaurant's seating strategy.

Customer Service

Providing Information: Answering questions about the restaurant’s menu and promotions.
Handling Complaints or Issues: Addressing any concerns or complaints guests may have.
Making Guests Feel Comfortable: Ensuring guests feel comfortable and taken care of throughout their dining experience.