Restaurant Host

1. To ensure that SOP basic standards are adhered to achieve the level of service established in the Departmental Operations Manual.
2. To take care of all restaurant bookings and prepare special requirements accordingly.
3. To assign table seating as per the reservation list to subordinates and to check their performance periodically.
4. To welcome and greet guests as per the service standards.
5. To escort and provide buffet orientation, recommend food and beverages choices to guests.
6. To assist in maximizing the restaurant revenue by active social media marketing.
7. To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operations.
8. To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
9. To attend daily briefing with the colleagues on preparation, service and menu.
10. To liaise with the supporting departments on daily operation and quality.
11. To carry out any other reasonable duties and responsibilities assigned.
12. To attend all training sessions/programs that are requested by the Hotel’s Management on Food Safety, Fire, Hygiene, Health and Safety.

What We need from you:

1. 2 years related experience in same role in a 5 star luxury hotel or resort.
2. A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards.
3. A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
4. Have the ability to work a flexible schedule including nights, weekends and/or holidays.
5. Great communication – you’ll be warm, welcoming, and easy to talk to; English is a must, another language will be an advantage.

Desired candidate profile

1. Guest Greeting and Reception
   1. Warm Welcome: Greeting guests as they arrive, ensuring they feel welcome and comfortable.
   2. Reservation Management: Managing reservations, confirming bookings, and checking guests in for their reservations.
   3. Walk-Ins Management: Managing guests who do not have a reservation, checking availability, and offering wait times.
2. Seating Guests
   1. Table Assignments: Seating guests according to the restaurant's seating plan.
   2. Communication with Waitstaff: Notifying the waitstaff of guest arrivals.
   3. Managing Special Requests: Accommodating special seating requests.
3. Managing the Waitlist
   1. Waitlist Management: Keeping track of guests on the waitlist.
   2. Providing Updates: Keeping guests informed about the status of their table.
   3. Optimizing Seating Efficiency: Working with the restaurant's seating strategy.
4. Customer Service
   1. Providing Information: Answering questions about the restaurant’s menu.
   2. Handling Complaints or Issues: Addressing any concerns or complaints guests may have.
   3. Making Guests Feel Comfortable: Ensuring guests feel comfortable and taken care of.