Restaurant Host

Job Responsibilities:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Ensure restaurant operating equipment is clean and in working order
  • Maintain impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcome guests to the Restaurant, by using the Restaurant name
  • Inquire if they have a reservation and note it in the reservation book if they do
  • Create a reservation for them with their dining preferences if they do not and note it in the reservation book
  • Be attentive to guest requests
• Escort guests to their preferred or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document them in the Reservation book according to restaurant standards
• Train servers and runners as per SOP
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Maintain responsibility for cleanliness of hostess stations, all menus, and drink menus
• Assist with food and beverage service as needed
• Maintain detailed knowledge of the menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel
• Perform task-related administrative tasks

What We Need From You:

• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion for food and curiosity for something new
• Basic organizational skills in restaurant operation