Restaurant General Manager - Laguna

• Ensure monthly forecasted food and beverage revenue goals are met.
• Control and manage operating expenses ensuring cost efficiency.
• Participate in the formulation of the Annual Operating Budget and Business Plan.
• Manage the operation per established concepts and standards.
• Adhere to operating standards for service excellence.
• Supervise two assistant managers overseeing the operations ensuring performance quality.
• Provide support and visibility during peak operation times.
• Establish and monitor par stocks for operating equipment and supplies.
• Assist in monthly inventory checks with the Stewarding Manager.
• Oversee requisitioning storage and proper use of supplies and equipment.
• Conduct daily preshift briefings for staff on preparation service and menu.
• Collaborate with Kitchen and Beverage departments on operations and quality.
• Address guest complaints requests and inquiries related to food beverage and service.
• Build rapport with guests and update guest history to maintain relationships.
• Ensure adherence to outlet cashiering procedures.
• Ensure supervisor and assistant outlet manager presence during service times.
• Identify market needs and trends in conjunction with Food and Beverage leadership.
• Monitor and analyze competitor restaurant and pool bar offerings.
• Assist Executive Chef in developing specials a la carte options and pool bar snacks.
• Implement effective sales plans and promotional activities for the outlet.
• Provide input on advertising campaigns and assist in planning.
• Revise and update Departmental Operations Manual as needed.
• Contribute to the Annual Marketing Plan with marketing activity recommendations.
• Submit necessary documents to Food and Beverage Office before outlet opening (Operations Manual pricing menu etc.).
• Maintain Daily Log Book and submit required reports to Food and Beverage Office.
• Plan weekly staff rosters and work schedules in line with business levels.
• Maintain outlet bulletin boards and manage incident reports.
• Report lost and found items and attend meetings (Food and Beverage and Daily Operations).
• Prepare forecasted P&L for promotional events and nights.
• Ensure cleanliness and organization of the outlet.
• Conduct weekly inspections with Food and Beverage leadership.
• Oversee cleaning schedules with housekeeping and stewarding teams.
• Issue repair and maintenance work orders.
• Maintain high standards of personal appearance and hygiene.
• Conduct monthly ambassador meetings and provide performance summaries.
• Participate in Monthly Objective Review and communicate training needs.
• Develop and assign departmental training responsibilities.
• Conduct performance appraisals for ambassadors.
• Identify and nurture young talents for future growth within the organization.
• Carry out regular inventory checks for all three outlets.
• Perform any other reasonable duties as assigned by the Director or Assistant Director of Food and Beverage.

Qualifications :

• Proven experience in food and beverage management preferably in a similar role.
• Strong knowledge of food and beverage operations including inventory management budgeting and cost control.
• Ability to lead and manage a team with excellent supervisory skills.
• Excellent communication and interpersonal skills with a focus on guest satisfaction and relationship building.
• Strong organizational skills and attention to detail.
• Ability to handle guest complaints and inquiries in a professional manner.
• Knowledge of operating standards and industry best practices.
• Ability to analyze market trends and competitive offerings.
• Experience in menu development including specials and a la carte options.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Flexibility and adaptability to rotate within different outlets of the Food and Beverage department.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office and other relevant software.
• High standard of personal appearance and hygiene.
• Strong understanding of health and safety regulations in food and beverage operations.
• Previous experience in forecasting and preparing P&L statements for promotional events and outlets.
• Familiarity with training and developing staff including performance appraisals and talent identification.

Remote Work : No

Employment Type : Full-time