Restaurant General Manager

Responsibilities of the Restaurant General Manager

1. Setting and maintaining standards to ensure that the customer experience is efficient, effective, and hospitable. The Restaurant General Manager has overall responsibility for all aspects of customer service, front and back of house.
2. Must fully understand and appreciate the different sections in the kitchen and the kitchen hierarchy.
3. Must be fully conversant with the current suppliers, ordering process, time scales to delivery, and shelf life of all products.
4. Must have a technical understanding of recipe costing, GP figures, and menu planning and development.
5. As the most senior brand ambassador, must be fully versed in the brand standards and ensure that all colleagues are aware of and maintain these standards.
6. Must ensure that all daily, weekly, and monthly paperwork is completed and filed/forwarded correctly.
7. Must ensure that all colleagues have attained and retained the correct knowledge to complete the paperwork required for their station.
8. Is fully responsible and accountable for ensuring that all monies are safeguarded at all times and that all paperwork is completed in accordance with company policy.
9. Ensures that all cash handlers have received the required training and follow the correct procedures for handling money.
10. Has exposure and understanding of HD business margins and the effects on overall profit.
11. Expected to sign off and approve any orders to ensure that all orders are in line with the budget and stock requirements.