Restaurant General Manager

Roles and Responsibilities

Key Skills for a Restaurant General Manager

1. Leadership and Team Management

• Staff Supervision: Managing, training, and mentoring staff at all levels.
• Conflict Resolution: Addressing and resolving disputes among team members professionally.
• Motivation: Inspiring the team to deliver excellent performance and achieve goals.
• Delegation: Assigning responsibilities effectively to maximize productivity.

2. Operational Expertise

• Daily Operations Management: Overseeing food preparation, service quality, and cleanliness.
• Problem-Solving: Quickly addressing issues such as equipment failure or staff shortages.
• Scheduling: Creating and managing staff schedules to ensure adequate coverage.

3. Business and Financial Acumen

• Budget Management: Monitoring expenses and ensuring operations stay within budget.
• Cost Control: Managing food, labor, and operational costs to maximize profitability.
• Sales Growth: Developing strategies to boost revenue, such as promotions or special events.

4. Customer Service Excellence

• Guest Relations: Ensuring guests are satisfied and addressing complaints effectively.
• Service Standards: Setting and maintaining high service quality standards.
• Personalization: Implementing practices to enhance guest loyalty and retention.

5. Marketing and Sales

• Local Marketing: Engaging in community outreach and promoting the restaurant.
• Social Media and Online Presence: Overseeing the restaurant’s digital marketing efforts.
• Upselling: Training staff to recommend premium offerings to guests.

6. Communication Skills

• Internal Communication: Ensuring clear and effective communication between staff and management.
• External Communication: Building relationships with vendors, suppliers, and stakeholders.
• Conflict Mediation: Navigating sensitive situations with diplomacy and tact.

7. Organizational Skills

• Inventory Management: Monitoring and ordering supplies to avoid shortages or overstocking.
• Time Management: Balancing administrative duties with on-the-floor responsibilities.
• Task Prioritization: Ensuring critical operations are completed efficiently.

8. Analytical Skills

• Data Analysis: Using sales reports, customer feedback, and other data to improve operations.
• Performance Metrics: Monitoring KPIs such as table turnover, average check size, and labor cost percentages.
• Trend Analysis: Staying informed on industry trends to maintain competitiveness.

9. Technical Skills

• POS and Reservation Systems: Proficiency with tools like Toast, Square, OpenTable, or similar platforms.
• Accounting Software: Familiarity with tools like QuickBooks for managing financial records.
• Compliance Knowledge: Ensuring adherence to local health, safety, and labor regulations.

10. Adaptability and Resilience

• Flexibility: Adjusting to unexpected challenges, such as staffing shortages or sudden increases in demand.
• Crisis Management: Handling emergencies or negative reviews calmly and effectively.
• Stress Management: Maintaining composure in a fast-paced, high-pressure environment.

Desired Candidate Profile

The role of the Manager will be responsible for the overall operations of the outlet and ensuring a consistent and outstanding guest experience. The Manager will oversee all areas of service within the restaurant, including but not limited to, training, motivating and retention of the team, food cost, labor cost, P&L responsibility, staffing plans, safety, and hygiene, all whilst adhering to all company policies and procedures and brand guidelines.

About You

To be successful in this role you will need to have a minimum of 10 years’ experience within Hospitality, with at least 5 years in a similar leadership role, preferably in an international cuisine restaurant. The successful candidate will be someone with high energy and a positive approach towards building working relationships and overcoming complex challenges. They will be results driven and confident in their ability to change and adapt themselves as well as their team to work towards common goals. A strong sense of leadership and an excellent motivator who has the experience and knowledge to understand the combination of detail, quality and volume whilst being able to delegate and set clearly defined expectations. A strong understanding of financials is essential as well as the ability to operate within the policies, procedures, and systems of Atlantis, The Royal.