Resource Schedule Manager

Desired Skills & Experience

Requires good judgment and decision-making abilities along with general office knowledge, including telephone techniques and computer skills, in a customer service environment. Ability to multi-task and work in a fast-paced environment. Communication skills, both oral and written, are essential. Must be proficient with Microsoft Office applications and maintain a sufficient level of computer knowledge to identify and solve minor problems.

Essential Job Duties

1. Assist the sales team with providing guidance, training and customer support through the front-end analysis, program development, implementation, and rollout phases for our clients.
2. Provide support for our clients for group and onsite training requests.
3. Develop and maintain procedural documentation for the Corporate Services team and extranet portal.
4. Assist with the training and implementation of the CertPREP for our B2B clients.
5. Become fully knowledgeable on the registration system assisting students and decision makers regarding registration process, class selection, designing custom classes, and delivery center information.
6. Work directly with customer management staff when the manager’s approval is required for class confirmation.
7. Assist the accounting/collections team with information to ensure corporate goals and aging are met, while minimizing bad debt risk.
8. Perform other duties and tasks as assigned.

Job Qualifications

Education: Bachelor’s degree and/or 2 years’ experience in a related area.

Experience: Must have a minimum of 2-5 years’ experience in customer service, technical support, or related field.

Certification: Pearson IT Specialist Certification Preferred.

Required Skills

Excellent oral and written communication skills are required.

Advanced Microsoft Office Skills in Excel, Access, and Word.

Must be able to work in a fast-paced office environment.

Ability to work independently and creatively.

Must be able to deal effectively with people.

The ability to work under pressure is essential.

Must possess good judgment, initiative, strong work ethic and dependability.

High School Diploma is required; some college or a degree is preferred.

Ability to multitask as simultaneous use of computer and phone is a must.

Project Management experience preferred.

Positive, patient, empathetic, resilient, customer-focused team player who is dependable, organized, and detailed.

Compensation

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows: