Resource Planning Manager, dnata Travel

Job Purpose

dnata Travel Group represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

As a Resource Planning Manager, you will be responsible for short and long-term forecasting, planning, and scheduling of staff to maximize resource utilization. Your role will involve forming and operating the Global Workforce Management governance model and strategy for dnata Global Operations business units spanning 1,800+ employees across multiple sites.

In This Role, You Will

• Forecast short-term and long-term workload and develop resource plans to ensure optimal workforce allocation.
• Develop efficient shift patterns and schedules based on operational requirements and manage leave planning to ensure minimal disruption to business operations.
• Track key performance indicators (KPIs) such as productivity, shrinkage, and adherence. Identify potential risks in meeting service level targets and implement corrective actions.
• Promote innovative solutions through team creativity and collaboration with dnata business units. Generate reports and insights to enhance operational effectiveness.
• Work closely with operations, HR, and finance teams to align workforce plans with business needs. Provide data-driven insights to support decision-making.
• Act as the business owner of Resource Management software (e.g., Genesys Cloud WEM) and oversee its governance, maintenance, enhancements, and vendor collaboration.
• Ensure cost-effective service delivery within the agreed budget.
• Monitor and control costs through efficient management of staff, equipment, and facilities.
• Develop "what-if" scenarios to identify potential cost savings and refine roster models based on demand fluctuations.
• Work closely with the Resource Planning Team for real-time management and adherence.
• Ensure a seamless, end-to-end governance and own strategies for Workforce Management processes and systems.
• Work on ADHOC projects such as data integrations, etc.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor's degree and 8+ years experience in Airport Operations and Contact Centres.
• Working knowledge of resource management systems essential.

You’ll have an edge if you have:

• Awareness of Cloud WFM software: e.g. Nice WFM / Genesys Cloud WFM / Verint / etc.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.