Resort Assistant Manager Duty Manager

Responsibilities:

• Oversee the daily operations of the Front Desk.
• Coach, lead, guide, and direct the efforts of the team of Reception Agents.
• Provide support to the Front Desk Manager in daily operational duties.
• Consistently offer friendly, engaging service that contributes positively to the service provided within our brands.
• Adhere to established financial guidelines and control all costs.
• Regularly review Open Balance report and ensure that guests in-house have sufficient deposit to cover their estimated total charges upon departure.
• Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
• Oversee the operational house bank.
• Perform accurate moderately complex arithmetic functions using acceptable electronic devices, including corrections and adjustments in guest folio.
• Maintain an accurate filing system.
• Liaise with Front Desk staff on all outstanding bills and ensure full payment of departing guests.
• Ensure that hotel credit policies are adhered to at all times.
• Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
• Ensure that team members' cash reports are balanced and closed at the end of the shift with remittance envelope dropped in the cash vault.
• Review all reservations and assign room blockings.
• Constantly check reservations to ensure room availability and special blockings are handled correctly.
• Perform registration process by obtaining data from guests and by observing established guidelines.
• Check all transactions performed by Front Desk staff during shift and countersign on designated space in the registration card signifying approval.
• Ensure that repeat guests are preregistered when necessary.
• Update and maintain guest history/profile of all guests.
• Oversee and drive all loyalty and guest recognition programs.
• Manage the submission of all local government requirements/information concerning hotel guests.
• Manage the strict control of room keys.
• Ensure that all rooms due to checkout are checked and the daily housekeeping discrepancy reports are resolved.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-oriented work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.
• If required, oversee the daily operations of the Kids Club.
• Promote all hotel services, offers, and facilities and their operating hours.
• Adhere to hotel hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.

Qualifications:

• Passion for guest service.
• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English; secondary language preferred.
• Minimum of 1 year previous proven supervisory position or equivalent.
• Must have the ability to handle a multitude of tasks and guest requests.
• Knowledge of Opera or Opera Cloud Property Management System is an asset.
• Strong guest service orientation and training skills background required.
• Ability to work independently and prioritize responsibilities.
• Experience with a hotel loyalty program is an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Remote Work: No

Employment Type: Full-time