Reservations Supervisor

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your role will include key responsibilities such as:

1. Check the no-show record as well as pending reservations.
2. Check the VIP arrival, special requests, and check traces to action.
3. Check the system on reservations for the next two weeks and inform the sales team to fulfill sales leads accordingly.
4. Show complete product knowledge, understand rate structure, and apply rate management.
5. Check on pending visas or expiring visas which need to exit the country.
6. Ensure to send confirmation for new reservations and follow up on those without correspondence.
7. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
8. Organize transportation with the hotel driver and follow up on the information provided.

Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer-driven with an extremely proactive and focused personality, and an outgoing, charismatic, and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self-motivated with a pro-active approach. You portray a structured and goal-oriented work philosophy, possessing the following additional competencies:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Effective Communication
• Drive for Results
• Customer Focus
• Adaptability