Reservations Specialist - Premier Inn Hub - Dubai

As a Reservations Specialist, you will be working in our flagship hotel in the HUB. Passionate about guest service, you will be responsible for providing a quality end-to-end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
What will I be doing?

• Working within a team to answer all calls and emails following the brand standards.
• Providing exceptional customer service and effectively and professionally managing all reservations for guests.
• Booking and managing reservations through the reservations system.
• Qualifying and generating sales leads for the sales team to acquire new clients.
• Ensuring that the system and booking documentation are accurate and up to date.
• Configuring rates in Opera PMS system.

Requirements:

• Possess guest service skills and excellent communication skills.
• Detail-oriented and customer service-oriented.
• Ability to work independently and as part of a team.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm, collected, and accurate.
• Able to type 25 words per minute.
• Computer literacy in Windows MS Office Suite; CRS systems knowledge is an added advantage.
• Advanced English language proficiency.

Experience:

• Minimum of one year experience in the Reservations department of a branded hotel.
• High School Diploma preferred.

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (which includes dental), air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, we will support you to do this.

At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do—a place where everyone has the opportunities to develop and achieve their dreams. We emphasize a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the 'I'm interested' button and join the team!