Reservations Sales Agent

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as a Reservations Sales Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

1. Previous experience of 1-2 years of Sales experience as a Reservations Sales Agent in a Luxury Hotel environment in the UAE.
2. Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
3. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
4. Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
5. A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
6. Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
7. Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
8. Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
9. ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
10. Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
11. A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

1. Acts as the Initial Touch Point for Guests, promptly and professionally handling inbound calls and online chat inquiries with ‘FIVE-Styled’ Flair.
2. Effectively showcases FIVE’s sensational offerings to Convert inquiries into Contracted Business.
3. Utilises exceptional Communication Skills to negotiate and present ‘FIVE-Star’ rates.
4. Promptly answers telephone calls, greeting callers with an energetic, friendly, and courteous tone, reflecting the Award-Winning ‘Vibe at FIVE.’
5. Exhibits unmatched Enthusiasm in responding to Sales Inquiries, resulting in successful Lead Generation and elevating FIVE’s brand image to New Heights.
6. Effortlessly handles all Guests with the utmost professionalism, ensuring flawless Reservation Experiences that align with the Guest's every expectation.
7. Provides Prompt and Efficient service, maintaining the unparalleled Luxury Allure that defines FIVE.
8. Participates actively in weekly and monthly Department Meetings, contributing to our buzzing and dynamic ‘Vibe at FIVE.’
9. Demonstrates adherence to Department Standards (SOP) and achieves Targeted Results, such as quality calls, swift response times, efficient handling of calls and emails, precision, and adherence to FIVE's Safety Standards.
10. Responds to all Guest Queries received through various channels (phone, email, direct connect, etc.) with speed and accuracy, staying true to FIVE’s visionary Standards of Service.
11. Showcases an exceptional grasp of FIVE's state-of-the-art facilities and captivating promotions, deftly employing Up-Selling Techniques to create a First-in-Class experience that leaves Guests delighted.
12. Responds to emergencies, Guest requests and conducts diligent follow-ups to ensure a ‘FIVE-Star’ experience for Guests.
13. Remains composed and professional during Emergency Situations, managing calls with a calm and courteous demeanor, and following Established Procedures.
14. Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.
15. Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
16. Executes Administrative Tasks in a timely manner, documents customer interactions and ensures records are always updated.
17. Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.