Reservations Manager

What is in it for you:

• The Reservation Manager is responsible for optimizing the hotels and RGI (Revenue Generation Index measuring the hotels position as compared to the competition) sales revenue.
• Close interaction with the hotels senior management.
• Takes part in determining budget and strategy & is accountable for its implementation.
• Responsible for pricing strategy and for optimizing inventory.
• Must provide a global perspective on Revenue Management to the whole hotel.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods, etc.
• Managing staff and ensuring smooth day-to-day activities for the reservation department.
• Attend trainings as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.
• Support the budgetary process and the yearly strategy.
• Devise the yearly budget per segment per day.
• Determine sales strategy.
• Determine yearly rate tables for all market segments.
• Develop and steer the hotel's Revenue strategy.
• Prepare forecasts and chair the Revenue meeting.
• Determine and implement pricing strategies and circulate the recommendations.
• Nurture relations with internet partners.
• Update rates and restrictions throughout all distribution channels.
• Collect, integrate, and study market and competition data on a daily basis.
• Produce benchmarking GDS performance and other reports.
• Maintain work systems and tools.
• Maintain the revenue reporting system and analyze reservation patterns.
• Stay up to date on any software or data management trends.
• Be totally familiar with hotel products, rates, and promotions at all times. Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Provide ongoing market intelligence by monitoring business sources and segments.
• Penetrate and saturate prospective and existing customer organizations for effective multi-department selling.
• Assist the Assistant Director of Revenue in pursuing new market segments to secure sales and prepare proposals for consideration.
• Communicate the hotel image positively to existing and potential customers at all times.
• Ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Attend the hotel's revenue meetings as scheduled.
• Be well-groomed to the standards laid down and insist on the same standard for your employees.
• Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.
• Maintain a monthly overview of vacation and public holiday balance of all staff and deliver a monthly consolidated summary to the Director of P&C.

Qualifications :

Your experience and skills include:

• Minimum of 4-5 years experience in a 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills both written and verbal required.
• Be committed to exceeding guest expectations.

Remote Work :

No

Employment Type :

Contract