Reservations Agent - Room Reservations - Madinat Jumeirah

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort, is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

1. Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
2. Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
3. Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
4. Always maintain proper and professional email and telephone etiquette.
5. Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
6. Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
7. Follow up on no-shows with agents or guests to check for flight changes, cancel non-guaranteed bookings before the night audit, charge no-show fees if applicable, and update the manager on the status.
8. Report online bookings without payment or unresponsive guests to the relevant parties.

About You:

1. Software competencies – Microsoft Office programs (Intermediate)
2. Problem solving
3. Leadership and team management skills
4. Creative
5. Project Management Skills

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.