Reservations Agent - Restaurant Reservations - Madinat Jumeirah Resort

Reservations Agent - Restaurant Reservations - Madinat Jumeirah Resort

About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:
An opportunity has arisen for a Sales Agent - Restaurant Reservation to join the team of Madinat Jumeirah Resort.

Your key responsibilities will include:

1. Responsible for all aspects of customer restaurant reservations and queries received via telephone, email or chat for Jumeirah outlets in Madinat Jumeirah, Burj Al Arab, Jumeirah Beach Hotel and Marsa Al Arab.
2. Offering accurate information about our F&B portfolio and exceeding guest expectations.
3. Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity.
4. Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards.
5. Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agreed response times.
6. Maintain the integrity and accuracy of Jumeirah customer database following Jumeirah standards.
7. Take ownership and keep up to date with information and training required to complete role effectively.
8. Actively drive and work towards own Individual Performance Objectives.
9. Reservation filing of correspondence, handling customer complaints, checking and updating of daily reports.

About you:

• Communicates Effectively (email, Telephone Listening Skills, Writing Skills and Verbal communication etc.)
• Team Player - Collaborates positively and effectively with others and team.
• Customer Relationship Management.
• Initiative - Identifies issues or areas for improvement and takes ownership to resolve.
• Knowledge of PMS Systems.

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.