Reservations Agent (Emiratis Only) - Conrad Abu Dhabi Etihad Towers

Job Description - Reservations Agent (Emiratis Only) - Conrad Abu Dhabi Etihad Towers (HOT0B7U3)

Job Number:

HOT0B7U3

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

Conrad Abu Dhabi Etihad Towers is the first of Hilton’s luxury portfolio to operate in the capital of United Arab Emirates. The hotel is one of the five Etihad Towers and has 12 F&B outlets, a spa, a private beach, three swimming pools and conference and event facilities. There are 576 guest rooms, suites and residences with views of the Arabian Gulf and there's a collection of luxury shops at The Avenue at Etihad Towers.

This hotel is perfectly placed to offer guests a truly inspired stay with personalised connections to the local cultural and artistic experiences for which Abu Dhabi is known, all anchored by Conrad’s signature intuitive guest service.

Position Summary

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences