Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Job Description - Reservations Agent at Waldorf Astoria Dubai International Financial Centre (HOT0BEFM)

Job Number:

HOT0BEFM

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777

A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.

What will I be doing?

As a Reservations Agent, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. You will be responsible for offering guest Forbes standards service, options and other solutions to meet guests' needs. Specifically, you will perform the following tasks to the highest standards:

1. Answer internal and external phone calls and ensure positive outcomes for all guest queries and room reservation requests in a timely and efficient manner.
2. Complete room reservations while using the OnQ property management system.
3. Accept and deliver messages promptly and correctly for both guests and management.
4. Ensure wake-up calls are scheduled and take place at the correct time.
5. Respond positively to sales inquiries to develop future sales leads.
6. Respond to all guests in a highly professional manner, ensuring all reservations are completed accurately and to the guests' expectations.
7. Demonstrate knowledge of the hotel facilities and ongoing promotions and use up-selling techniques to promote these offerings when appropriate.
8. Handle emergency calls immediately and relay comprehensive and accurate information.
9. Provide prompt and efficient service while maintaining the hotel's brand standards.

What are we looking for?

A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and with other team members. To successfully fill this role, you should possess the following skills and characteristics:

1. Previous experience working as a Reservations Agent in a luxury hotel.
2. A highly professional telephone manner and excellent communication skills.
3. Outstanding administration and organizational skills.
4. Very good computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities:

1. OnQ experience.
2. Forbes 5-star standards knowledge.

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests with an exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!