Reservations Agent

We are seeking a dedicated and customer-focused Reservations Agent to join our team at CÉ LA VI Dubai. As a Reservations Agent, you will play a crucial role in delivering exceptional service by handling a high volume of calls and reservations requests. You will be part of a dynamic team dedicated to ensuring every guest's experience begins with seamless planning and personalized attention.

Responsibilities:

1. Manage and respond to a high volume of incoming reservation inquiries via phone, email, and online channels.
2. Provide accurate information regarding availability, menu options, and venue offerings to assist guests in making informed decisions.
3. Efficiently book reservations while adhering to our high service standards and guest preferences.
4. Collaborate closely with the restaurant and events team to ensure all guest requirements and special requests are communicated and met.
5. Uphold our venue's reputation by delivering exceptional customer service at every interaction.

Required Skills and Qualifications:

1. Proven experience in a reservations or customer service role, preferably within a high-end restaurant or hospitality environment.
2. Ability to thrive in a fast-paced environment and handle multiple tasks with attention to detail.
3. Strong communication skills with a professional and courteous demeanor.
4. Familiarity with reservation systems and ability to learn new software quickly.
5. Flexibility to work evenings, weekends, and holidays as needed to support operational needs.

If you’re ready to bring your expertise to CÉ LA VI Dubai, we would love to hear from you!