Reservations Agent

Rayhaan Hotels & Resorts
Dubai
AED 60,000 - 120,000
Job description
  1. Process and confirm guest room reservations made by clients on the phone, letter or fax
  2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  4. Show complete product knowledge, understand rate structure and apply rate management
  5. Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
  6. Promote and maintain good public relations and endeavors to maximize business
  7. Maintain an accurate room status at all times
  8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
  9. Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified
Get a free, confidential resume review.
Select file or drag and drop it
Avatar
Free online coaching
Improve your chances of getting that interview invitation!
Be the first to explore new Reservations Agent jobs in Dubai