Reservations Agent

Reservations Agent

Job Location: Dubai, UAE

Job Details:

1. Previous experience of 3-4 years in a Luxury Hotel environment in a similar role is a plus.
2. Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
3. Previous Call Centre experience and knowledge of Genesys will be advantageous, demonstrating a strong commitment to luxury service standards.
4. A welcoming and enthusiastic energy that elevates the vibe at FIVE.
5. Exceptional organizational skills and a passion for delivering FIVE-Star Guest Experiences.
6. A proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is curated to perfection.
7. Impeccable communication skills, both verbal and written, with fluent, accent-neutral English required (proficiency in additional languages is a plus).
8. Exceptional skills in improving customer and stakeholder satisfaction and driving profitability, showcasing a commitment to industry-leading standards.