Reservations Agent

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
• Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.

Skills
Education, Qualifications & Experiences
You should have a diploma/degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.