Reservations Agent

Reservations Agent
An exciting opportunity has arisen for a Reservations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi.

Responsibilities:

• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to book and block all rooms according to required standards and monitor all special reservations.
• Ensure compliance to all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and their availability.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide updates on an everyday basis.
• Manage all incoming calls for the reservation department and ensure response to all queries while maintaining a professional relationship and atmosphere at all times.
• Coordinate with the sales department and manage all communication for group bookings and maintain all calendars for the hotel and inform operational staff accordingly.
• Assist to make all room reservations and ensure maximization of room revenue while ensuring all reservation details are updated on all computers within required operating procedures.

Qualifications:

Your experience and skills include:

• Experience working as a Reservation Agent in 5* Hotels / Resorts.
• Customer-service & Data Entry experience.
• Turkish language is a must.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Reservations Agent