Reservation & Ticketing Executive - Sharjah (Arab Female from Airline)

Reservation & Ticketing Executive - Sharjah (Arab Female from Airline)

• Manage customer inquiries regarding flight bookings, cancellations, and modifications with precision and efficiency.
• Manage and respond to customer inquiries regarding flight availability, ticket pricing, and travel itineraries, ensuring a high level of customer service.
• Process reservations and ticketing requests accurately and efficiently, utilizing airline reservation systems and adhering to company policies.
• Handle changes, cancellations, and refunds with precision, providing customers with clear information on policies and procedures.
• Coordinate with internal departments and external stakeholders to resolve booking issues, ensuring a smooth travel experience for customers.
• Maintain up-to-date knowledge of airline routes, fares, and promotions to provide informed recommendations to travelers.
• Assist customers in selecting the best travel options, including connecting flights, special services, and additional amenities.
• Generate, analyze, and report on booking trends and customer feedback to identify areas for improvement in service delivery.
• Ensure compliance with aviation regulations and company standards in all reservation and ticketing processes.
• Provide training and support to new team members, sharing best practices and operational insights.
• Participate in ongoing professional development to stay current with industry trends and technological advancements.
• Coordinate with airline partners and internal teams to ensure seamless ticketing processes and resolve discrepancies.
• Handle complex reservation systems to provide accurate fare quotes and booking options tailored to client needs.
• Maintain up-to-date knowledge of airline policies, fares, and promotions to effectively advise customers.
• Generate and issue electronic tickets and invoices promptly, ensuring compliance with company standards.
• Assist in managing group bookings and special requests for clients, ensuring personalized service.
• Utilize CRM tools to track customer interactions and enhance the overall customer experience.
• Monitor and report on booking trends and customer feedback to improve service delivery.
• Train and mentor junior staff on ticketing systems and customer service best practices.
• Collaborate with the sales team to support promotional campaigns and drive ticket sales.

Desired Candidate Profile

• Bachelor's degree in Travel and Tourism or a related field is preferred.
• Minimum of 2 years of experience in a reservation and ticketing role within the airline industry.
• Fluency in Arabic and English is essential; knowledge of additional languages is a plus.
• Proficiency in airline reservation systems (e.g., Amadeus, Sabre) and Microsoft Office Suite.
• Strong analytical skills to interpret data and identify booking trends for better service delivery.
• Excellent communication and interpersonal skills to interact effectively with diverse customers.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy in ticketing and reservations.
• Cultural sensitivity and understanding of regional travel preferences and requirements.
• A positive attitude and a commitment to delivering exceptional customer service.
• IATA certification or equivalent is highly desirable.
• Female candidates from the UAE or nearby regions preferred to align with local hiring practices.