Reservation Supervisor

As Reservations Supervisor, you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated.

You will be responsible for inventory management including allotments, groups, blocks, and rate codes in all applicable systems. You will assist the Reservations Manager in driving up-selling within the property and ensuring optimal use of all distribution channels e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications:

1. Two years of experience in hotel reservation and rooms division.
2. Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
3. Understand the dynamics of regional & local markets, local competitors, and events of the destination.

Remote Work:

No

Employment Type:

Full-time