Reservation Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Managing staff and ensuring smooth day to day activities for reservation department.
2. Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods, etc.
3. Planning and using efficient organizational skills to run the daily operation.
4. Supervising on-the-job and weekly training held by team leader for all staff.
5. Keeping reservations staff informed on all changes or developments within the hotel and the company.
6. Spot-checking reservations made the previous day and checking all VIP arrivals.
7. Training, developing, and motivating staff to increase productivity.
8. Keeping department informed of all changes in the customer profile, rates, strategies, promotions, and specials.
9. Maximizing employee productivity and morale within the department and consistently maintaining discipline within hotel guidelines and local regulations.
10. Having a full working knowledge and ability to supervise, train, correct, and demonstrate all duties and tasks in assigned place of work, according to the standards set.
11. Assisting the Reservations Manager/Director of Revenue in preparing necessary reports, documents, duty roster, and other tasks required by management.
12. Understanding and utilizing a consistent approach to selling in order to support the sales team.
13. Ensuring a sales attitude is adopted.
14. Ensuring and maintaining the security of information relating to customers and personnel in the hotel.
15. Complying with all company policies and procedures relating to guest services and all systems.
16. Being computer literate with excellent written and oral proficiency.
17. Having sound knowledge of the English language.
18. Being tactful and patient.
19. Able to communicate clearly and willing to help others.
20. Flexible and diplomatic when dealing with demanding and unreasonable guests.
21. Carrying out any other reasonable task as requested.
22. Assisting in Task Force Teams for new openings.

Qualifications

Minimum one year experience in the same position in a 5-star hotel and a university degree.