Reservation Manager

Job Responsibilities

• Oversee the day-to-day operations of the reservation department, ensuring efficient handling of bookings, cancellations, and modifications.
• Develop and implement strategies to maximize room occupancy and revenue.
• Monitor reservation trends and implement proactive measures to address fluctuations in demand.
• Train reservation staff on booking procedures, customer service standards, and reservation system usage.
• Resolve escalated reservation issues and inquiries in a timely and professional manner.

Revenue Analysis

• Analyze market trends, competitor pricing, and historical data to forecast demand and set pricing strategies.
• Utilize revenue management tools and systems to optimize room rates and inventory allocation.
• Prepare revenue reports and performance analysis for management review.
• Collaborate with sales and marketing teams to develop promotional strategies and packages.
• Identify opportunities for revenue enhancement and cost-saving initiatives.

Cross-functional Collaboration

• Work closely with other departments such as sales, marketing, and finance to align revenue strategies with overall business objectives.
• Provide insights and recommendations to support decision-making processes.
• Participate in revenue meetings and contribute to discussions on pricing, distribution channels, and market positioning.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in reservation management and revenue analysis within the hospitality industry.
• Strong analytical skills with proficiency in revenue management software and MS Excel.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Attention to detail and a strategic mindset.
• Knowledge of hotel reservation systems (e.g., Opera) is preferred.