Reservation Agent (Arabic Speaker)

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist.

Job Description

Reservations Agent (Arabic Speaker)

An exciting opportunity has arisen for a Reservations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi.

Responsibilities:

• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls are handled with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist in booking and blocking all rooms according to required standards and monitor all special reservations.
• Ensure compliance with all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge of all room types and their availability.
• Manage all emails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide updates on an everyday basis.
• Manage all incoming calls for the reservation department and ensure responses to all queries while maintaining a professional relationship and atmosphere at all times.
• Coordinate with the sales department and manage all communication for group bookings and maintain all calendars for the hotel and inform operation staff accordingly.
• Assist in making all room reservations and ensure maximization of room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.

Qualifications

Your experience and skills include:

• Experience working as a Reservation Agent in hotels/resorts.
• Customer service & Data Entry experience.
• Turkish language is a must.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.