Reservation Agent

To serve the needs of the business, our guests, and our colleagues by coordinating all inquiries, booking, and selling of the main product of the hotel: Rooms. Key objectives are to simultaneously maximize guest satisfaction and hotel revenue.

The Reservation Agent captures details from incoming calls and coordinates each reservation to ensure guest satisfaction. He or she should reflect the quality of the hotel to our potential guests and must be very strong in communication skills. A positive attitude, knowledge of the hotel, and attention to detail are all key requirements.

Qualifications:

1. A strong focus on customer service.
2. Prior experience in hotel reservations.
3. Opera or any reservation system background is a must.
4. Excellent communication skills; fluency in English is required.
5. Ability to work shifts, weekends, and public holidays.

Remote Work: No

Employment Type: Full-time