Reservation Agent

• Handle queries through telephone, fax, and email
• Communicate in a clear and effective manner
• Be familiar with all outlets, their menus, and be able to sell the best options to our guests
• Ensure the best selection for the guest and maximize revenue through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
• Contribute to departmental standards and best practices
• Consistently offer exceptional, friendly, and engaging service
• Provide lateral service within the hotel whenever needed
• Arrive at work well-groomed, prepared, and display enthusiasm
• Be well-prepared for a long day and utilize time effectively

Experience and Technical Knowledge:

Essential:

• Ability to handle luxury guest volumes on a daily basis
• Ability to work under pressure in a customer service environment
• Flexibility and ability to work long hours
• Creative and positive mindset