Reservation Agent

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property offers 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Job Description

To serve the needs of the business, our guests, and our colleagues by coordinating all inquiries, booking, and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction and hotel revenue.

The Reservation Agent captures details from incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our potential guests and must possess strong communication skills. A positive attitude, knowledge of the hotel, and attention to detail are all key requirements.

Qualifications

• A strong focus on customer service.
• Prior experience in hotel reservations.
• Opera or any reservation system background is a must.
• Excellent communication skills; fluency in English is required.
• Ability to work shifts, weekends, and public holidays.