Reservation Agent

Position Overview:
We are seeking a dynamic and results-driven Reservation Agent (Sales) to join our short-term rental property team in Dubai. The ideal candidate will play a key role in maximizing occupancy rates, enhancing client experiences, and driving sales performance in a competitive market.

Key Responsibilities:

1. Handling Incoming Leads:
   • Efficiently process inquiries and manage all interactions using CRM tools.
   • Perform regular follow-ups to ensure over 90% occupancy of company apartments.
2. Client Experience Management:
   • Provide consultations on property features, available services, and additional amenities.
   • Maintain high service standards to ensure exceptional client satisfaction.
3. Closing Deals and Negotiations:
   • Negotiate rental terms and finalize agreements.
   • Develop competitive and attractive offers based on seasonal trends and demand.
4. Managing Repeat Bookings:
   • Build and nurture relationships with clients and corporate partners to drive repeat bookings.
5. Market Activity Monitoring:
   • Analyze market trends, track seasonal shifts, and study competitive offers.
   • Adjust pricing and sales strategies accordingly.
6. Collaboration with Internal Teams:
   • Coordinate with marketing, customer service, and housekeeping teams to ensure timely and high-quality services.
   • Resolve rental-related issues effectively.
7. Managing Sales Channels:
   • Optimize property profiles on online platforms (e.g., Airbnb, Booking.com).
   • Respond promptly to reviews and inquiries, enhancing visibility and conversions.
8. New Client Acquisition:
   • Source and acquire new clients, including individuals, corporations, travel agencies, and booking platforms.

Requirements:

• Experience: Proven sales experience in hospitality, real estate, or property rentals. Familiarity with CRM systems is essential.
• Sales and Negotiation Skills: Excellent interpersonal communication and deal-closing abilities.
• Results-Oriented Approach: Strong organizational skills, strategic planning, and target-driven mindset.
• Market Knowledge: Understanding of Dubai’s short-term rental market, trends, and competitive landscape.
• Cross-Cultural Competence: High proficiency in English (additional languages are an advantage).
• Technical Proficiency: Comfortable with office software, booking platforms, and sales analytics tools.

Working Conditions:

• Compensation: Competitive salary with bonuses and commissions tied to performance.
• Career Growth: Opportunities for advancement within one of Dubai's leading short-term rental companies.
• Work Environment: Modern office setting in a prestigious location, with flexible working conditions.
• Benefits: Comprehensive medical insurance and other UAE labor law benefits.