Reservation Agent

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

1. Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
2. Determines guest’s needs and quotes the appropriate room and rate as per requirements.
3. Books reservation with the most accurate information to ensure exceeding guest’s expectations.
4. Arranges accommodation, visas, and activity requirements for leisure, corporate, and wholesaler’s guests.
5. Has a general understanding of Groups - including cut-off dates, blocking, and booking policies and procedures.
6. Acts in accordance with the standards, conforms to the policies and procedures of Fairmont.
7. High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered an important asset.
8. Understands Revenue Management strategies, sell levels, and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
9. Co-operates, co-ordinates, and communicates with all other departments to ensure the highest level of Guest service is maintained and the maximum profit is generated.
10. Ensures knowledge of all facilities, services, and hours of operation in order to respond confidently and effectively to inquiries.
11. Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
12. Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Qualifications

1. Must possess outstanding Sales skills, guest service skills, professional presentation, and sophisticated communication skills.
2. Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
3. Possesses full command of Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
4. 2-year experience in similar positions and customer service.