Relationship Officer - Corporate & SME

Role Purpose:

To provide an outstanding customer experience while achieving sales and service targets and maximize retail and corporate products and services while maintaining expected quality standards throughout the customer journey.

Key Accountabilities:

1. Personalized face to face customer service through fully equipped tablets with all required applications to assist clients.
2. Promotes, represents and welcomes current and potential customers, employees, and vendors to the bank in a professional and inviting manner.
3. Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
4. Understanding clients' financial needs and addressing them simultaneously.
5. Providing strategic advice and educating customers about our products and services offered.
6. Cross-sell bank products to the customers.
7. Assist bank clients with transactions, balances, verifying deposits, and other financial needs.
8. Follow established customer service guidelines with each customer and present a professional image of Al-Maryah Community Bank.
9. Project good customer relations while conveying a positive banking/customer service experience.
10. Record/capture financial data and document as per bank's requirements in tablets provided.
11. Maintain customer confidence and protect bank operations by keeping information confidential.
12. Contribute to team effort by accomplishing related results as needed.
13. Comply with bank operations and security procedures by participating in all dual-control functions.
14. Demonstrate comprehensive knowledge of all applicable bank policies, procedures, and support systems.
15. Work closely with all retail employees and other Bank employees as necessary to ensure customer satisfaction and completion of work duties.
16. Achieve monthly product sales and follow up customer calls where necessary.
17. Support MFK maintenance as per requirement.
18. Ensure the hub is well stocked with stationery and hardware, sustaining an appropriate atmosphere.
19. Enable oneself with multitasking including customer service, upselling and cross-selling, machine maintenance, branch operations, and any additional tasks provided.

Requirements: Competencies and Key Skills:

Competencies:

1. Ability to interact professionally with customers.
2. Upselling skills and ability to create value from new products.
3. Strong negotiation skills with the ability to influence customer choices.
4. Excellent planning and scheduling.
5. Self-motivated and personally driven.

Key Skills:

1. Excellent Communication Skills.
2. Attention to Detail with troubleshooting skills.
3. Interpersonal Skills.
4. Flexible in Shifts.
5. Exceptional Organizational Skills.
6. Effective problem-solving Skills.
7. Sales & customer service skills.
8. Multitasking.

Knowledge:

1. Fresher Graduate in Banking/Finance or related field.
2. Basic Understanding of Banking/Finance.

Experience:

1. Min 2 years experience in retail banking (Call Center/Branch Banking).
2. Technical ability to input and retrieve computerized information.
3. Strong digital knowledge is a must.