Relationship Manager- Priority Banking | Julfa, UAE

Relationship Manager- Priority Banking

ADIB - Abu Dhabi Islamic Bank Julfa, United Arab Emirates

Role : Relationship Manager- Priority Banking
Location : RAK

Role Purpose:
To attract, deepen, grow and manage financial relationships with affluent clients, using a full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.

Key Accountabilities of the role

1. Client/ Business Acquisition:
   • Generating new business via marketing activities, gold center contacts, and existing network.
   • Increasing team revenue and productivity by cross-selling and up-selling.
   • Acquiring new to bank customers.
   • Identifying new potential expansion locations.
   • Converting inbound and outbound leads to sales.
   • Building a strong trust relationship with key customers.
   • Maintaining a loyal pool of customers/alliances who refer potential customers.
   • Carrying out the function(s) of promoting the financial products.
   • Collection of the required information and data.
   • Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
2. Channels Cooperation:
   • Making referrals to other channels based on identified customer needs.
   • Smoothly implementing Priority Banking services across surrounding branches.
3. Management of service delivery:
   • Monitoring service levels for customer satisfaction.
   • Customer retention efforts with personal involvement in complaint resolution, account closures, and inquiries.
   • Getting ad-hoc customer feedback.
4. Control and Risk Mitigation:
   • Reviewing credit applications.
   • Adhering to laid out processes and procedures.
   • Ensuring appropriate and adequate documentation.
   • Identifying trends of errors and proactively advising process improvements.

Specialist Skills / Technical Knowledge Required for this role:
• University degree or a recognized professional certificate.
• Experience of no less than three years in financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development, or wealth advisory to priority banking customers/retail HNIs.
• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Specific knowledge of UAE banking practices, regulations & risks.
• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Risk in Financial Services Certification.
• International Certificate in Advanced Wealth Management (Level 4).
• Good knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Computer Skills.

Minimum (5) years of related banking experience in U.A.E.