Relationship Manager- Employee Banking

Job Title: Employee Banking Relationship Manager

Job Description

Responsibilities:

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
• Work independently on customers' needs.
• Identify and develop resources relevant to business development and sales goals.
• Liaise with the concerned team to ensure top-level client experience in all cases of client interactions from follow-up to delivery.
• Attract and retain clients by developing highly creative outreach strategies along with the marketing department in the organization.
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals.
• Collaborate with Marketing to develop creative outreach strategies to attract and retain clients.
• Continuously review current processes to find better ways of working.
• Manage CIB relationships and direct the fulfillment team to execute business in the EB client premises.
• Grow the portfolio of Employee Banking Clients by the desired percentage.
• Organize Helpdesk/Induction activities at client premises to generate business revenues by extension on retail asset products and services.
• Lead generation and management through FAB CRM systems.
• Act as the focal point for customer inquiries.
• Exceed expectations by increasing standards of customer service and ensuring effective complaint management.
• Manage the bulk account opening process for the employees of the targeted CIBG/TML customer.
• Constantly design and execute strategies to increase business penetration within the region.
• Liaise with Corporate & Investment Banking, business banking team to provide their clients with a complete package on retail banking propositions.
• Drive multi-product sales with a focused approach on increasing corporate profitability.
• Monitor emerging opportunities in the market, industry, and competition; share information with the Business Intelligence team to keep plans/strategies agile.
• Work closely with strategic alliances within PBG sales and distribution.
• Adhere to the Standard Operating Procedures, Policies, and Code of Conduct of the bank.

Skills:

• Strong relationship management skills.
• Ability to grow and maintain relationships with any individual, irrespective of background and personality type.
• Possession of a good sense of humor.
• Strong written and verbal communication skills.
• Strong creativity and critical thinking abilities.
• Ability to work with recent technological applications relating to daily tasks.
• Strong detail-orientation and top-level self-organization.
• Ability to perform multiple tasks simultaneously.
• Willingness to put in more working hours, even at odd times.
• Possess reliable problem-solving ability.

Desired Candidate Profile:

Qualifications:

• Bachelor's Degree, preferably a Master's Degree.
• 5 years of relevant experience in the banking sector.