Relationship Manager

About Us

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence. We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition. We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized because winning isn't just our goal; it's our standard.

About The Role

• Reporting to Unit Head-Enterprise Retail segment, the position will be responsible for managing & generating new (to NI) Acquiring business from Retail Sector in U.A.E., i.e., Luxury Retail, Super Market, Standard Retail and Jewelry Segment etc.
• This will be a key role in helping Network expand its Market share in the Retail Sector.
• Dedicated focus in managing Existing enterprise accounts profitably and adding New business generating positive revenue.
• Key focus of this role would also be to focus on cross-selling key VAS across the merchant base.

Responsibilities

• Single point of contact for merchants and proactive in resolving issues without escalation and ensure client expectations are being met.
• Actively engage with merchants at Head office and also at store/outlet level to ensure all commercial and operational requests are timely addressed.
• Dedicated focus towards cross-selling and increase the revenue for each merchant.
• Responsible to support VAS Team to meet VAS Revenue target.
• Responsible for end-to-end business case for Enterprise accounts to understand cost and profitability.
• Ensure periodic check on accounts profitability and ensure all accounts always hold positive Net margins.
• Ensure keeping track of Market Intelligence on upcoming opportunities and reporting Key gaps around NI products/solutions in the market.
• Respond to customer inquiries regarding payment solutions related issues received via different channels.
• Individual responsibility for achieving Retail sectors revenues targets.
• Troubleshoot escalated issues with customers and provide assistance to raise the issue with the concerned unit.
• To follow the checklist from Sales/RM and verify the collection of the KYC documents.
• Any pending documentation on exceptional approval to follow up and submit to AFU unit.
• Follow the rules, procedures and objectives of the unit for the smooth workflow in the department.
• Work collaboratively with other units to coordinate client interaction and resolution to their needs.
• Document customer interactions and create reports as needed.
• Adhere to a Quarterly Business Review (QBR) with all Enterprise Merchants.
• Responsible for ensuring merchant participation in events, surveys, etc.

Qualifications

• 5+ years of experience in the Card industry with knowledge / experience in Customer Service.
• Knowledge of payment solutions and the payments industry.
• Good commercial understanding and ability to assess profitability and cost for Enterprise accounts.
• Excellent problem-solving and communication skills.
• Ability to multitask and handle a high volume of queries.
• Quality focused with attention to detail.
• Proficient with computers and related software (Microsoft PowerPoint, Word and Excel).
• UAE Driver License Required.