Relationship Manager

• Procure inventory by meeting with potential homeowners and conducting proactive outreach.
• Explain the company's offerings to homeowners, emphasizing ease, security, and financial benefits.
• Assist with holiday home licensing approvals and the onboarding process for new properties.
• Communicate homeowner expectations and concerns with internal departments, ensuring all issues are addressed.
• Provide specialized support to homeowners, maintaining open communication and timely responses.
• Act as the liaison between homeowners and the property service team for maintenance and repairs.
• Conduct annual property assessments and recommend improvements.
• Audit rental website listings and property management software to ensure accuracy.
• Perform quarterly rental performance and property condition reviews with homeowners.
• Collaborate with the Rate Manager to explain pricing to homeowners.
• Review and respond to homeowner statements and billing queries.
• Ensure homeowner accounts are current and outstanding invoices are paid.
• Coordinate pre-owner arrival inspections to ensure properties are well-maintained.

Qualifications:

• Minimum 3 years of experience in business development, customer service, or account management.
• Familiarity with UAE real estate is a plus.
• Exceptional organizational skills and the ability to handle multiple tasks simultaneously.
• Goal-oriented with a proactive approach.
• Strategic thinker with attention to detail.
• Capable of independently initiating and completing projects.
• Proficient in engaging with senior management, external clients, and vendors.
• Warm, empathetic, and confident in conveying the company's value proposition.
• Sound judgment, resilience under pressure, and adaptability to industry challenges.
• Strong negotiation skills and commercial acumen.
• Excellent interpersonal and communication skills.