Regional Portfolio Manager, Global Central Reliability MaintenanceTeam

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Bachelor's degree in engineering or science-based discipline
5+ years experience in facilities management, including both hard and soft services
Vendor management in large and complex 24/7 operational facilities
Experience of managing services across multiple sites and countries
Experience of change management and process standardization
Interrogation of computerized maintenance management systems
Excellent written communications ranging from concise emails to strategic white papers
Data analysis including high proficiency in Excel
Ability to travel up to 30%

Amazon is seeking a Regional Portfolio Manager (RPM) for our growing Global Reliability Team (GRT) to play a critical role in managing operational building facility services against a backdrop of Amazon's fast growth and technology innovation.

PURPOSE OF THE JOB: This central role exists to ensure that hard and soft facilities services are delivered to the required level across our distribution sites, guaranteeing compliance, employee safety and minimal downtime. This particular role offers an exciting challenge by supporting sites across the UAE, India, and AU. The crucial Leadership Principle is Customer Obsession, whether that is site-based RME to help them deliver the services as cost-effectively as possible, our Operations teams so they can work safely and in comfort, or the end customer to ensure their orders are never delayed due to facility issues.

Key job responsibilities:

1. Support RME site-based teams and GCRT colleagues in overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites within the regional scope. The primary focus of this role is on hard services, but support may be required for soft services to assist the dedicated soft services lead for this region.
2. Provide technical leadership and mentoring to site-based facilities leads.
3. Act as escalation point for safety, quality of service, and downtime incidents.
4. Collaborate with Procurement to govern major vendors to ensure continued high performance, including measurement of KPI and SLA.
5. Collaborate with other functions, especially Procurement and Finance, to optimize the vendor landscape and scope of services.
6. Dive Deep into service and asset performance data to identify opportunities for improvement.
7. Support the rollout of central initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.
8. Develop and lead pilots to improve services ahead of regional rollout by self and others.
9. Support RME teams on launch sites to ensure facility services are secured on time and in full.
10. Manage multiple complex projects and tasks simultaneously, while influencing and developing relationships at a range of organization levels.

Desired Candidate Profile:

• Certified Facility Manager, AssocRICS or MRICS, via either IFMA or RICS.
• Implementation and management of Reliability Centered Maintenance (RCM) programs.
• Implementation of vendor-based maintenance solutions to drive safety and reliability.
• Participation in design review processes to drive equipment standards for safety and reliability.
• Knowledge of distribution supply chain processes and businesses.