Regional Manager - Commercial - ProConnect

Job Description

Managing Air freight, Ocean freight, and Land Freight operations for Key Account Customers.

Leading the Key Accounts customer service and operations handling team to achieve minimum level of escalation with maximum customer satisfaction.

Key Responsibilities:

1. Retention and Growth of the account.
2. Business Reviews with Customers on Monthly (MBR), Quarterly (QBR), and Annually with Presentation.
3. Reviewing and Maintaining Records in order to identify & recommend opportunities for improvement and business optimization, thus driving Operational Excellence.
4. Process Improvement – by means of training, coaching, process mapping, and developing service procedures, policies, and standards.
5. KPI Management - responsible for maintaining KPI of the Key Customers and Development, Roll Out, and Maintenance of process.
6. Procuring best rates from overseas pricing team and arranging for customer adhoc approval and submission.
7. Automation process checking and finding solutions to minimize manual interference to improve the data quality and time.