Recreation Manager

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

1. Oversee the smooth running of the Sports & Recreations department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
2. Create new unique and interesting recreation activities that draw upon the best cultural, sporting, or other offerings of the area in which the hotel is located. Continually position the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel. Ensure outsourced service providers are of good quality.
3. Have complete knowledge of the products and services offered by the hotel.
4. Lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, particularly taking full and complete care of children.
5. Take the lead on the Anantara Children programme.
6. Ensure that all activities are performed in a safe environment using proper safety techniques.
7. Train and assist in the evaluation of attendants who work with fitness programs. Supervise instructors and all other associates helping with any activities or functions arranged via the Sports & Recreations.
8. Use qualified attendants in all areas where relevant qualifications are required (e.g., Fitness Leader, Aerobic Instructors, Lifeguard).
9. Monitor the success of the activities programs through the number of participants per scheduled event and through guest feedback. Make necessary adjustments to maintain top quality, fun-filled, and original programs for hotel guests.
10. Prepare and circulate clear information to guests about the events offered by the hotel in conjunction with the Anantara Concierge.
11. Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
12. Develop and maintain a strong working environment with the other departments.
13. Ensure appropriate staffing given the activities on offer and the guest mix in the hotel.
14. Ensure proper accounting procedures are followed when collecting or charging fees for Sports & Recreations.
15. Be prepared to assume other Sports & Recreations duties or responsibilities as requested by management.
16. Prepare the yearly budget for the department.
17. Drive revenues of the department.

Qualifications:

• Minimum 3 years experience in a similar role in a 5-star hotel or luxury resort.
• Proven track record in creating and implementing innovative recreation programmes.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Physically fit and able to participate in various sports and recreational activities.
• First Aid and CPR certification.
• Experience in budget preparation and financial management.
• Ability to work flexible hours including weekends and holidays.
• Fluency in English; additional language skills are advantageous.

Remote Work: No

Employment Type: Fulltime