Recreation Manager

A Recreation Manager is responsible for all Recreation facility functions and associates. Areas of responsibility include recreation receptionists, lifeguards, recreation attendants & gym instructors as applicable. As a department head, you will directly work with managers and employees to successfully execute all recreation operations, including recreation activities and guest safety. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Note: this position is for Franchise Hotel, Radisson Blu Abu Dhabi.

CANDIDATE PROFILE

Education and Experience

• Bachelor's Degree/ Diploma in recreation administration, physical education, or a closely related field.
• Four (4) years of experience in supervising water sports & recreation programs, or any equivalent combination of education and experience.
• Should have PADI certification or relevant certification.

CORE WORK ACTIVITIES

Leading Recreation Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others;
• Advocates sound financial/business decision making;
• Demonstrates honesty/integrity & leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring quality, standards, and meeting customer expectations on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps recreation team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Recreation goals to produce desired results.
• Reviews staffing levels to ensure that recreation, operational needs, and financial objectives are met.
• Understands the impact of Recreation operations on the Sports & Leisure area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Recreation policies, standards, and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Acts as the Service Champion for the Recreation and creates a positive atmosphere for guest interactions.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Recreation areas have an atmosphere that is conducive to the overall guest experience.
• Reviews guest feedback internally and online, guest satisfaction results, and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or supervisors.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic, and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an open-door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Spa & Recreation Staff.
• Administers the performance appraisal process for Spa & Recreation supervisors and line staff.
• Interviews and hires Supervisors and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
• Identifies and analyzes Spa & Recreation operational challenges and facilitates the development of solutions to prevent reoccurrence.

MANAGEMENT COMPETENCIES

Leadership

Communication

Problem Solving and Decision Making

Professional Demeanor

Managing Execution

Building and Contributing to Teams

Driving for Results

Planning and Organizing

Building Relationships

Coworker Relationships

Customer Relationships

Global Mindset

Generating Talent and Organizational Capability

Organizational Capability

Talent Management Learning and Applying Professional Expertise

Business Acumen

Technical Acumen

Recreation Guest Services

Health Club - Knowledge of procedures, Health Club policies & Rewards Program; Corporate-sponsored programs; Property-based systems.

Problem Resolution - Ability to record, track and resolve guest problems via property software (i.e., Guest ware, FOSSE, etc.), handle emergencies, and effectively deal with customer issues and complaints.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Occupational, Health, Safety and Security

Develop and implement appropriate OSH management by ensuring OSH management systems are in place and operating effectively.

OSH roles and responsibilities include:

• Monitors the validity and certification of all the gym instructors, lifeguards, beach, and pool attendants.
• Ensures that Recreation operation follows SOP guidelines and regulation regarding safety as the Health club is a high-risk area.
• Allocate responsibility for OSH management and delegation of authorities;
• Ensure adequate budget and resources for OSH management;
• Implement and monitor effectiveness of risk management program(s);
• Ensure appropriate hazard and incident reporting and investigations;
• Ensuring incident reports are completed in case of incidents.
• Ensure provision of OSH information, training, and supervision;
• Ensure appropriate emergency procedures are developed.
• Ensure proper communication and consultation by regularly discussing OHS issues at meetings of departments, sections, senior management, and other relevant persons;
• Ensure provision of OSH information, training, and appropriate supervision of associates.
• Identify risks and hazards arising from activities and prepare and implement identified control measures.
• Provide appropriate personal protective equipment to relevant personnel.
• Following and implementing the OSH policies and Procedures as stated in Hotel OSHMS and complying with the applicable legal regulations.
• By maintaining all necessary OSH records and documents.