Recreation Manager

Roles and Responsibilities

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Promote and oversee all recreational activities and facilities in the resort. Together with your team, you will ensure a unique Guest Experience by offering sports, wellness, and discovery trips, along with premium facilities & services, aimed at positively impacting the wellbeing of our guests.
• Direct the promotion, upselling, and execution of the daily activity & sport programs.
• Ensure quality, health, safety, and hygiene standards are upheld in all areas, as per local and international regulations.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion, and sales techniques.
• Ensure team members are familiar with all areas of the recreation operation, including product knowledge and retail sales.
• Assist in the recruitment, development, and training of all recreation team members.
• Other duties as assigned.

Qualifications

• 2 years of experience in a similar role in a 5-star hotel environment.
• Full proficiency in English.
• Budget management experience.
• Ability to work in a remote area.
• University/College degree in a related discipline required.
• Computer literate in Microsoft applications required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Desired Candidate Profile

1. Leadership and Management Skills

• Strong leadership skills to effectively manage a team of recreation staff, including activity coordinators, guides, and support staff.
• Ability to delegate tasks, provide clear direction, and motivate the team to ensure smooth operations and high-quality service.
• Conflict resolution skills to address any disputes among staff or guests, ensuring a positive and safe environment.

2. Organizational Skills

• Excellent organizational abilities to plan and schedule a variety of activities, events, and programs efficiently.
• Managing resources such as equipment, staff schedules, and budgets to ensure successful operations.
• Attention to detail to ensure all activities are well-executed and meet safety and quality standards.

3. Communication Skills

• Strong communication skills to interact with guests, team members, and other departments.
• Ability to explain activities, provide instructions, and engage with guests to ensure they have an enjoyable experience.
• Managing feedback from guests and staff, and making adjustments to improve services.

4. Customer Service Excellence

• Ability to create memorable and enjoyable experiences for guests by delivering exceptional recreational programs and activities.
• Being responsive to guest feedback and requests, tailoring activities to meet the diverse interests of guests.
• Developing a rapport with guests to encourage repeat participation in recreational offerings.

5. Budgeting and Financial Management

• Experience in managing budgets, including allocating funds for supplies, equipment, and staff.
• Cost-effective planning of activities and programs to ensure financial sustainability while providing excellent service.
• Tracking expenses and ensuring activities are executed within the allocated budget.

6. Creativity and Innovation

• Developing unique and engaging activities that enhance guest experiences.
• Keeping up-to-date with the latest trends in recreation, such as new fitness programs, sports, or wellness activities, and implementing them to keep offerings fresh.
• Organizing themed events or seasonal programs to attract guests and boost participation.

7. Problem-Solving

• Ability to troubleshoot issues that arise during activities or events and find solutions quickly.
• Managing unexpected situations such as last-minute changes in schedules, weather disruptions, or resource shortages.

8. Health and Safety Awareness

• Ensuring that all activities comply with safety standards and that staff are trained in safety procedures.
• Managing risk and addressing potential hazards to maintain a safe and secure environment for all participants.
• Overseeing first-aid or emergency protocols for recreation activities.

9. Knowledge of Recreational Activities

• Knowledge of a wide range of recreational activities, from sports and fitness programs to arts, crafts, and entertainment.
• Experience in organizing and leading activities for different age groups, families, and individuals with varying interests and abilities.