Recreation istant

Job Responsibilities:

• Greet guests warmly and assist them with booking recreational activities, such as spa appointments, fitness classes, and local excursions.
• Provide information about hotel amenities, services, and local attractions.
• Manage reservations and schedules for recreational facilities, ensuring efficient operation.
• Handle guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain accurate records of reservations, guest interactions, and activity bookings.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure all guest needs are met and issues are resolved promptly.
• Promote and upsell hotel recreational services and packages.
• Ensure the reception area is clean, organized, and well-stocked with brochures and information.
• Adhere to safety protocols and health regulations. Inform guests of safety procedures and assist in emergency situations as needed.

What We Need from You:

• High school diploma or equivalent; additional education or certifications in hospitality or recreation management is a plus.
• Prior experience in a customer service or receptionist role, preferably in a hotel or recreational setting.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computer systems and reservation software. Familiarity with Microsoft Office Suite is preferred.
• Positive attitude, strong work ethic, and the ability to work both independently and as part of a team.