Reconnect Membership Assistant Manager

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Membership Support & Growth

• Assist in implementing membership growth strategies to support volume and revenue targets.
• Support initiatives to attract new members and retain existing ones.
• Assist in executing marketing campaigns to promote membership benefits and incentives.
• Work closely with the marketing team to reach target demographics and promote memberships effectively.
• Identify potential partnership opportunities to enhance individual and corporate memberships.
• Support membership retention efforts by assisting with engagement initiatives and tracking member feedback.
• Collaborate with the Marketing team to ensure effective promotion of memberships across various channels.
• Work towards achieving assigned budgets and manage all related financial/accounting processes of all membership segments.

Reporting & Internal Processes

• Track all incoming leads, follow up with prospects, and maintain a lead database.
• Assist in refining membership reports and SOPs to improve efficiency and consistency.

Financial & Administrative Support

• Support in monitoring revenue, dues, and payment processes.
• Assist in budget tracking and financial reporting for all memberships segments.
• Ensure timely invoicing and follow-ups for membership payments.

Member Engagement & Communication

• Provide excellent customer service and assist members throughout their journey.
• Help organize and support special events and promotions for members.
• Assist in executing communication strategies to keep members informed about updates, benefits, and events.
• Gather and track member feedback to identify areas for improvement.

Strategic Support & Planning

• Assist in developing and enhancing the membership experience.
• Support senior management in strategic membership planning and initiatives.
• Conduct basic market research and track industry trends to identify opportunities for membership growth.
• Other duties as assigned

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum 2-3 years of experience in membership management, sales, customer service, or a related field.
• Strong organizational and administrative skills with keen attention to detail.
• Excellent customer service and interpersonal skills to engage with members and partners.
• Basic understanding of sales, marketing, and membership retention strategies.
• Strong written and verbal communication skills for handling member inquiries and partnership discussions.
• Ability to assist in budget tracking and financial processes related to membership segments.
• Basic knowledge of market research and industry trends to support membership growth initiatives.
• Ability to coordinate events and promotions to enhance member engagement.
• Analytical and problem-solving abilities to identify opportunities and challenges.
• Comfortable in a fast-paced environment with multiple priorities.