Receptionist - UAEN

Job Description

The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.

Responsibilities

• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services.
• Ensure proper cleanliness of the reception with adequate supplies/stationery items.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that the doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and Clinic entrance.
• Handle patient complaints in a timely manner, take notes, and seek superior's assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organizational needs.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.

Qualifications

• Any high school/bachelor’s degree preferred.

Job Info

• Job Identification: 6390
• Job Category: Administration
• Posting Date: 02/18/2025, 06:42 AM
• Apply Before: 02/19/2025, 06:42 AM
• Job Schedule: Full time
• Locations: NMC CosmeSurge Hospital - Jumeirah, Dubai, AE