Receptionist/Office Admin (3 Months Contract) Immediate Joiners

Key Responsibilities:

Customer Interaction:

• Greet and assist visitors and customers with a positive and friendly attitude.
• Answer and manage incoming calls, emails, and chat inquiries, directing them to the appropriate departments as needed.
• Address customer queries efficiently and professionally, escalating issues when necessary.
• Maintain knowledge of company services, policies, and updates to accurately assist customers.

Administrative Support:

• Manage front desk operations, including organizing visitor logs, scheduling appointments, and handling deliveries.
• Maintain a clean and organized reception area, ensuring it reflects the company’s standards.
• Assist with various administrative tasks, including data entry, document preparation, and filing as required.
• Coordinate meeting room bookings and support teams in scheduling as needed.

Problem Resolution:

• Identify and resolve basic customer service issues, demonstrating empathy and a solution-focused approach.
• Record and report customer feedback, ensuring important issues are communicated to the appropriate teams.