Receptionist Front Desk

As a receptionist front desk in a medical center, you will be the first point of contact for patients and visitors. Your primary responsibility is to ensure that all patients are welcomed in a friendly and professional manner and that their needs are attended to promptly. You will be responsible for answering phone calls, scheduling appointments, and handling patient inquiries. You will also assist in the administrative tasks of the medical center.

Key Responsibilities:

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and directing them to the appropriate department
• Scheduling appointments for patients and managing the appointment book
• Ensuring patient information is accurate and up-to-date in the electronic medical records system
• Handling patient inquiries and providing them with the necessary information
• Maintaining the reception area, ensuring it is clean, tidy and presentable at all times
• Assisting with administrative tasks such as filing, scanning, and data entry
• Coordinating with other departments within the medical center to ensure smooth patient flow and care coordination
• Ensuring compliance with medical center policies and procedures
• Maintaining patient confidentiality at all times
• Performing any other duties as assigned by the management
• Responding to calls, emails, and routine letters; directing inquiries to the appropriate person or department
• Managing schedules and calendars; arranging, coordinating, and scheduling meetings; preparing meeting documents for the managing director
• Proofreading and editing documents to ensure proper spelling and grammar as well as compliance with company policy; recommending revisions as needed

Office Duties:

• Developing and maintaining a filing system
• Updating and maintaining office policies and procedures
• Maintaining contact lists of patients
• Providing support to visitors, patients, and teamwork
• Performing general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing, maintaining hard copy and electronic filing system
• Assisting other departments where necessary
• Ensuring upkeep of office
• Maintaining stationery and office supplies

Key Skills and Qualifications:

• At least 3 years of prior administrative experience (Medical background required)
• Excellent computer skills, especially typing
• Multilingual may be preferred
• Desire to be proactive and create a positive experience for others